Economy. La Banque Postale closes “Ma French Bank”: 650,000 customers affected

"Despite undeniable success with customers, Ma French Bank has not achieved profitability or found its business model." This is how La Banque Postale justified the closure of its neobank, noting that "massive investments would have been necessary to continue the development" of its 100% digital offering.

The closure announcement was made official at the end of April 2024, and Ma French Bank's services will be discontinued "in mid-2025," according to La Banque Postale, which did not provide a specific date. However, according to our information, a social plan provides for the redeployment of Ma French Bank employees until June 30, 2025. It is therefore highly likely that services will be discontinued by the end of June at the latest. Mobile payment is already disabled and unusable for customers.

In total, 650,000 customers are affected and must find a new banking institution. If this applies to you, it's advisable to act quickly to avoid a backlog of requests when Ma French Bank closes permanently. Compare available offers and open a new account.

After ensuring all your transfers and direct debits have been changed to your new account, you can transfer your funds. La Banque Postale is encouraging Ma French Bank customers to open a new account with their parent company. More than one in three customers, or 188,000 people, have chosen this option, according to figures released by La Banque Postale at the end of February.